FAQ

All of our products are made to order. So, we do not accept returns or exchanges. All sales are final.

If you purchased a digital product, you cannot cancel your order because fulfillment is instant.

If you purchased a physical product, you may cancel your order at any time so long as it has not yet been shipped.

We package each order ourselves, making sure that everybody gets exactly what they purchased. But, if your order slips through the cracks, please reach out to us here so that we can make the situation right!

If you receive a damaged product, please email us within 48 hours of receiving the product. If the packaging is damaged, please attach photos to the email. Depending on availability, a replacement or refund may be issued.

The buyer is responsible for receiving the shipment safely and as such, we are not responsible for any lost or stolen packages.

For our digital products, we do not offer refunds or exchanges due to the nature of the product.

For your order, please refer to our timeline page for the production timelines of each of our sales. Before each sale, we notify everyone through our pre-sale announcements to take a look at our timeline pages to get an estimated idea of when the Zen MagSafe Charger Stands are produced and shipped.

Yes! You can purchase Cozyleigh Gift Cards here.

Shipping varies depending on the destination. The rate is calculated at checkout once you enter your address. Shipping rates are determined solely by the carrier.

We do provide worldwide shipping. As is the case with most international packages, delivery can take a while as packages have to go through customs. Please note that customers are responsible for any duties and import taxes that may apply once the products leave our studio. We recommend researching your country's customs fees before making a purchase to avoid any unexpected costs.

The international shipping rate is calculated at checkout once you enter your address.

Please note we currently do not provide international shipping for our Zen light, as Gantri (our fulfillment partner for this collaboration) only ships to US and Canada at this time.

Generally, all orders are shipped separately. If you'd like to combine your orders, please contact us with your order #'s so we can discuss shipment options.

Customers may request changes to their shipping address or cancel their order within a reasonable timeframe after placing it. However, it is the customer's responsibility to ensure the accuracy of their shipping information before the order is processed and dispatched.

Please note, contacting customer service to update your address does not guarantee the change will be made, as we sometimes pack and ship orders before customer service inquiries are reviewed for that day. Our customer service team typically processes requests during business hours, so to avoid any issues, we strongly recommend double-checking your shipping details before completing your order.

Please check your email associated to your Cozyleigh account to access your download links. If you are unable to find your downloads on your phone, please try downloading on your laptop/desktop and transferring it to your phone.If you are still having issues, please reach out to us with your order # here.

The process varies depending on your device. We recommend that you search for instruction on 'how to install custom app icons' for your specific phone.

For the iPhone, please check out Maisy Leigh's video where we provide a brief tutorial on how to install our minimal pastel app icons.